When the whole world is on Facebook, then how can Indian Railways be away from it.
After the traffic police and the municipality, it is the railway stations’ turn to befriend you on Facebook. Realising its potential, the Delhi Division of Northern Railway has put the Capital’s stations on Facebook.
Only four stations of the Capital—New Delhi, Old Delhi, Nizamuddin and Anand Vihar—have been put on thesocial networking website.
The Facebook profile, sporting the logo “150 years of Indian Railway” as its profile picture, is ready to be launched officially. Currently, it is being tested among a few Railway officials and their friends in a sort of “Beta” form.
So now you can share your experience, whether its good or bad, with Indian Railways on facebook page. But what IR is looking forward is discussion and feedbacks rather than the complaints.
“We have several complaint forums. On Facebook, we want to discuss how to better our services,” said Ashwani Lohani, Divisional Railway Manager in Delhi.
Senior Divisional Mechanical Engineer (Freight) will be monitoring the page round-the-clock and compile the responses. IR will updates the latest projects and other useful information. Even with the “Beta launch”, the page has earned around 352 “Likes” and the number is constantly growing.
I think this is a good move by government and IR to improve their services and get the feedbacks and comments from the general public. People know that various complaint forums are just for the name sake. But will facebook be able to help IR? Lets wait and watch..